Support
You will have access to a professional ICT Infrastructure on all our products and cloud variants. For the support of your users and the management of your local ICT Infrastructure we offer you the following:
- Professional user support for your organization
- Managing your ICT Infrastructure
- Solving disruptions to your ICT Infrastructure
- Implementing changes
- The Project Management approach.
Professional user support
Employees can contact our central Service Desk with all questions and problems relating to the content of the system or the various applications.
Our specialists solve questions and problems by telephone as much as possible. As a customer, you determine the priority of the call.
Manage your
ICT Infrastructure
When managing your ICT infrastructure, an on-call administrator will take care of maintenance of peripherals, network equipment and the performance of more demanding management activities. Solving non-urgent incidents, which can only be solved locally, is also part of the work.
Solve disturbances
Should problems arise within your ICT infrastructure, our specialists will ensure that they are resolved within the predetermined period. Disruptions and / or problems can be reported by you or by us. In both cases, we coordinate the necessary activities to remedy the disruption.
Implementation of amendments
Most disruptions within an ICT infrastructure are the result of incorrectly implemented changes. If you want to change something within your IT infrastructure, please notify our Service Desk of your desired change. The change will be reviewed by our professionals. Subsequently, the activities necessary to implement the change in a responsible manner will be planned in consultation.
The approach of
project management
If a change takes such form that a more project-based approach is desired, we will switch to it in consultation with you. We work according to the Project-based approach and Agile / SCRUM method.
Ready for
the step to the cloud?
Is your company ready for the step to the cloud? One of our specialists will be happy to give you non-binding advice, online or on location.
