Team leader Service Desk

Are you an experienced IT Support Engineer and ready for a new challenge? Or do you already have experience as a team leader at the service desk and are you looking for a different environment? Then read on quickly. At The Sourcing Company we are looking for a Team Leader Service Desk.

What are you going to do?

As a team leader you will be responsible for a team that deals with the support of our customers within the legal profession or housing corporations. As a “cooperative foreman” you support, challenge, inspire, facilitate and provide feedback to employees. All this to guide their personal development and for the team members to function optimally in the daily performance of the role. You have the responsibility towards customers and spar with the customers about their expectations. We call this Service Level Management. It is not about meeting SLAs, but rather exceeding them. As a team leader, you and the other team leaders have an important role in the efficiency of The Sourcing Company. The responsibilities listed above take up 50% of your time. Depending on your background, the remaining time can consist of expert roles (more focused on technical issues), advisory roles (project management or consultancy). You may also be more concerned with Partnerships (HPE / Microsoft) or Information Security (ISO / NEN / AVG).

what do you get from us?

And more importantly: nice colleagues Together we work on the future; your input and contribution counts!

What do we expect from you?

  • You have completed MBO education and extensive experience as a Support Engineer or some experience as a team leader
  • You are responsible
  • You are convincing, but you are also able to listen to your team members
  • You have good communication skills and you are the link between the management and your team members
  • Available 32-40 hours a week
  • Preferably living in the Randstad

Call without obligation
about this beautiful role?

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This will be your new workplace

Are you
Perfect for this role?

Are you as enthusiastic about this role as we are? Do you already see yourself working at The Sourcing Company and do you think you are suitable for this position? Don't wait a second and apply immediately! 

Apply immediately

The Sourcing Company makes working in the cloud possible for all your employees, anytime and anywhere. We are looking for the most suitable and groundbreaking ICT solutions to enable you to work carefree.

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